Our commitment to protecting customer assets

Given the recent news and market volatility in the digital asset industry, we felt it was the right time to reiterate BitFlyer’s commitment to our valued customers in protecting their accounts and digital assets. We also wanted to inform our users that BitFlyer is at no risk of facing any liquidity issues.

Since 2014, BitFlyer has always been at the forefront of shaping the regulatory environment within the crypto industry. In Europe, BitFlyer is a regulated entity with a Payment Institution License from the Luxembourg Ministry of Finance and is the first Luxembourg based company to obtain Virtual Asset Service Provider registration with the CSSF.

Since its inception in 2018, BitFlyer Europe has taken a customer first approach by prioritizing regulatory compliance and industry-leading security practices. At BitFlyer, institutional and retail customers benefit from:

Customer assets stored offline in Exchange cold storage with a track record of stability and security. Advanced encryption using SHA-2 cryptography standards to prevent hacking activities and the full range of cyber attacks Multi-factor authentication (MFA) to prevent unauthorized access.

Funds deposited on BitFlyer Europe (both FIAT and crypto assets) are completely segregated from BitFlyer Company funds. No qualifications, asterisks or fine print. Tokens are secured in a cold storage wallet, ready to be sent back at the click of a button. A number of physical and logistical safeguards are in place to ensure that our customers’ assets are protected and that we operate in compliance with these segregation rules.

We will continue to provide satisfactory services to our clients, with an aim to be a trusted platform where clients can trade safely and securely. BitFlyer remains active in helping shape the future of crypto and remains confident in its future.

About BitFlyer Europe SA

BitFlyer Europe SA, a wholly owned subsidiary of BitFlyer Holdings – a leading cryptocurrency exchange based in Japan – is a regulated entity with a Payment Institution License from the CSSF, passported to all EU member states. BitFlyer Europe SA also holds the first VASP registration in Luxembourg.



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